Executive -Customer Engagement Center

Key Responsibilities
 

 

 

 

 

 

 

 

 

 

 

 

 

· Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets

· Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA

· Complies with all applicable company policies and procedures to meet the SOPs and company standards

· Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %

· Ensures quality customer service for internal and external customers

· Identifies and assesses customers’ / patients’ requirements  quickly and accurately; Solves issues / problems systematically, using sound business judgment

· Consistently meets established productivity, schedule adherence and Quality standards

· Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers

· Responsible to correct the member information & customer responses in the database including the customer addresses / contact details

Benefits

  • Company Sim
  • Training & Growth
  • Congenial Work Environment
  • Incentives

Job Requirements

  1. Graduate / Post Graduate/Diploma-Basic knowledge  in Microsoft Office would be an added advantageFLUENCY IN HINDI & ENGLISH is MANDATORY
  2. 1 yrs to 5 yrs in Sales inbound or outbound processes (Either or- domestic or international BPO)Experience in  Home Health care Industry will be an added advantage

How To Apply

Send resumes to careers@nightingales.in

 

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